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How Phixel works.

The app keeps its texts short; this page explains the rest.

On this page

Draw and publish

How an artwork reaches the market.

How do I get a canvas?

A new account gets a free Standard canvas, and you can start drawing before you sign in (without an account). After that, tap + (New canvas) in Draw and buy one with Phicoins, from 10 Phicoins for a Mini to 50,000 for a Monumental (every canvas and its price). Buying it draws nothing. Your edition is drawn once your artwork is approved, from 1 to 100 copies. What you pay for a blank canvas is destroyed, and a blank canvas cannot be resold.

How do I draw?

Pixel by pixel, on a canvas that starts all white. No image can be imported. You have a pencil, an eraser, a fill bucket, a line, a color picker, Undo and Redo, and Clear. Any of 16,777,216 colors, with a palette of 16 that you can change. Pinch to zoom; the hand moves the canvas. Rotate turns the canvas a quarter turn, drawing included, until you publish.

What are drafts?

A canvas becomes a draft as soon as you get it, saved as you draw. You can keep up to 20 drafts at a time, switch between them in Drafts, or delete one (its canvas is lost). Drafts lists the most recent first.

What is the film?

Every pixel keeps its color and the moment it was last placed. On an artwork's page, Replay starts from a white canvas and places each pixel in that order, at the speed you choose. A pixel painted over shows only its last color; a pixel left white is not part of the film. Two identical pictures drawn in a different order are two different artworks.

Your own artworks can become a 10-second video of their film, made on your phone for Reels, Stories or TikTok: Share, then Video, on the artwork's page or as soon as its edition is revealed. Link shares its public page instead.

How do I publish?

Tap Publish and give a title (40 characters at most). Before you confirm, the app reminds you: Once approved, its edition is drawn at random: 1 to 100 copies. It never changes. Once published, the drawing never changes. You set your price later, once you know your edition. Up to 20 of your artworks can wait unsold, approved or in review. Then put one on sale to publish again. If they are all in review, wait for one to finish.

What happens after I publish?

Your artwork shows In review while it is checked. First, it is compared with every existing artwork, and an exact copy (same colors and same film, even turned or flipped) is refused. Then an AI looks at the image, the title and frames of the film; when in doubt, our team decides. Once approved, it gets its number and its edition is drawn: the app counts down from 100 and stops on yours (how the edition is drawn). Then you set your shop price and tap Sell to put your whole edition on sale. If it is refused, nothing is drawn and it goes back to your drafts with the reason. If only the title is refused, you choose a new one.

Levels and editions

Your level grows with your buyers.

Only artists have levels. The more different players buy your artworks, the higher you go. Higher levels bring bigger canvases and better odds of a rare edition.

Who counts as a buyer?

A player with a verified phone who owns, or has owned, a copy of one of your artworks, bought from your shop or from another collector. Each person counts once, however many copies or artworks they buy: one verified number is one person, even with a new account. Someone who verifies their phone later counts from then on. You never count as your own buyer, and a banned player stops counting while banned.

How many buyers does each level need?

Each level asks for about 3.4 times as many buyers as the one before, in round numbers.

Buyers needed for each level, and the canvas it unlocks.
LevelBuyersCanvas unlocked
10Mini, Small, Standard
23—
310Medium, and one free
435—
5120Large, and one free
6400—
71,300X-Large, and one free
84,500—
915,000Monumental, and one free
1050,000—

Do collectors level up?

No. Collecting and reselling never raise your level, but when a collector resells your artwork to someone new, that new buyer counts for you.

Can my level go down?

Yes. If one of your artworks is removed, its buyers stop counting unless they bought something else from you; they count again if your appeal is accepted. A free canvas is given only once per level and is never taken back. If a size is locked again, its free canvas waits in your account until the level comes back. A lower level never changes an edition already drawn.

How is my edition drawn?

When your artwork is approved, its edition is drawn at random, from 100 copies down to a single one. Buying a canvas, getting one for free or publishing draws nothing, and a refused artwork gets no edition. The draw uses a secure random generator, so nobody can predict it. Your level at the moment of approval sets your odds; the size of the canvas does not.

The app then shows it: the number counts down from 100 and stops on your edition, with its rarity and its odds behind the . As it counts down, the screen behind the window turns a step darker when the number reaches 50, then 20, then 5. This only shows what is already certain: your edition is at least Rare, then at least Very rare, then at least Ultra rare. From Very rare, a line also gives the odds of that rarity at the level of the draw, for example 1 in 282 draws at Lv 1.

If you are not in the app, the reveal waits for you; if you close it before the end, it plays again next time, with the same number. The edition is final. Only then do you set your price and tap Sell. The official Phixel account chooses the edition of its own artworks, from 1 to 100.

What do the rarities mean?

Every edition has one rarity name, the same everywhere in the app:

The five rarities and their number of copies.
RarityCopies
Unique1
Ultra rare2 to 5
Very rare6 to 20
Rare21 to 50
Common51 to 100

Most editions are Common, which has no badge. Your odds are behind the , before you buy a canvas, when you publish and at the reveal.

What are the odds at each level?

Odds of each rarity for one approved artwork, by level.
LevelUniqueUltra rareVery rareRareCommon
11 in 10,000,0001 in 35,9001 in 2828.5%91.2%
21 in 9,440,0001 in 34,6001 in 2768.6%91.1%
31 in 8,730,0001 in 32,9001 in 2698.6%91.0%
41 in 7,850,0001 in 30,7001 in 2598.8%90.8%
51 in 6,810,0001 in 28,0001 in 2479.0%90.6%
61 in 5,610,0001 in 24,7001 in 2319.2%90.4%
71 in 4,330,0001 in 20,8001 in 2119.5%90.0%
81 in 3,050,0001 in 16,6001 in 18710.0%89.4%
91 in 1,900,0001 in 12,2001 in 15810.7%88.6%
101 in 1,000,0001 in 8,0601 in 12711.7%87.5%

Each rarity on its own, as in the app's Odds: the five add up to 100%. The chance of getting k copies or fewer is (k ÷ 100)a, where a goes from 7/2 (3.5) at level 1 to 3 at level 10, and each level gains more than the one before. Half of all editions are larger than about 82 copies at level 1, and 79 at level 10.

The odds of a small edition

Pick a level, then slide along the curve. Each point adds up the odds from 1 copy up to that number: the odds of that many copies or fewer. Close to zero on the left: small editions are unlikely, not impossible.

Level

Odds of each rarity at level 1

    When editions grow

    Today, every edition is drawn from 1 to 100 copies. When artworks start selling out too fast, new artworks will be drawn from 1 to 1,000 copies instead. Editions already drawn never change.

    We will wait for two things: at least 10,000 players with a verified phone, and two of our indicators staying above their mark for more than a month. They follow how fast artworks sell out, how high sold-out artworks resell, and how often an artwork has no copy for sale.

    Even then, nothing happens by itself: Phixel decides, and announces it in the app first.

    Artworks approved before the switch keep their edition: never one copy more. On the new scale, every one of them is Very rare or rarer:

    Copies of each rarity today and on the scale from 1 to 1,000.
    RarityToday1 to 1,000
    Unique11
    Ultra rare2 to 52 to 10
    Very rare6 to 2011 to 100
    Rare21 to 50101 to 500
    Common51 to 100501 to 1,000

    This is about rarity only. Prices are set by players: nothing guarantees that a copy will sell, or at what price.

    What does each canvas cost?

    The seven canvases: size in pixels, price in Phicoins, level needed.
    CanvasSizePriceLevel
    Mini · S113 × 8101
    Small · S221 × 13201
    Standard · S334 × 21501
    Medium · S455 × 341003
    Large · S589 × 551,0005
    X-Large · S6144 × 8910,0007
    Monumental · S7233 × 14450,0009

    Prices in Phicoins. What you pay for a blank canvas is destroyed, and a blank canvas cannot be resold. Every new account gets a Standard canvas; reaching level 3, 5, 7 or 9 gives you one canvas of the size it unlocks.

    Buying and selling

    The cheapest copy sells first.

    Every copy of an artwork is the same, so the artist's shop and the collectors sell side by side. Prices are in whole Phicoins.

    How does buying work?

    Buy always takes the cheapest copy on offer, whoever sells it. At the same price, the artist's shop sells first, then the oldest listing. If you buy several copies at once, you get the cheapest ones, in order, and never pay more per copy than the price you saw. You never buy from yourself, and artists cannot buy from their own shop. Buying works without a verified phone.

    How do I sell my artwork?

    Once your artwork is approved and you have seen its edition, set your Shop price, from 3 to 999,999,999 Phicoins, and tap Sell to put your whole edition on sale in your shop. The price starts at a tenth of what the canvas cost, 3 at least (5 for a Standard); for a Very rare edition or rarer, it starts empty, so a quick tap never sells a rare piece too cheaply. You can't hold copies back or stop the edition. Until your first sale you can change the price freely. After that it can only go up, unless no copy has sold for 4 weeks: you can then lower it by up to 20%, and again every 2 weeks while nothing sells. Any sale, even between collectors, starts the 4 weeks again.

    Until you sell it, an approved artwork waits in Collection → Created, marked Approved, where nobody else sees it; it can't be deleted. Up to 20 can wait, your artworks in review included. Past that, put one on sale first. If they are all in review, wait for one to finish.

    How do I resell a copy?

    Open the artwork from Collection → Owned and tap Sell, then choose how many copies and the price of each. You have one listing per artwork, and you can change it or remove it at any time. The price starts from what you paid (or the lowest price on offer, if higher), with both shown: Others from 12 · you paid 100. Going first in line below what you paid asks you to confirm (Sell at 6 anyway). At the same price, changing only the quantity keeps your place in line.

    Who gets what on a sale?

    A Phicoin cannot be divided. On a sale from the artist's shop: 10% for Phixel, the rest for the artist. On a resale: 5% for Phixel and 5% for the artist, the rest for the seller. Phixel's share, and the artist's on a resale, is rounded down, with a minimum of 1 Phicoin: that is why the minimum price is 3 Phicoins. The app shows what you get when you set your price (You get 90 per sale).

    Phixel's share is destroyed and leaves the game. When artists resell a copy of their own artwork, or when their account is banned or closed, their 5% is destroyed too.

    What each one gets on a sale from the artist's shop, in Phicoins.
    Shop pricePhixelArtist
    312
    25223
    1001090
    What each one gets on a resale, in Phicoins.
    Resale pricePhixelArtistSeller
    3111
    6114
    201118
    402236
    1005590

    When do copies gain value?

    Mostly when the artist raises the shop price, or when the edition sells out: while the shop still has copies, nobody pays a collector more than the shop price. The shop price can only go down after 4 weeks without a sale. Prices are set by players: nothing guarantees that a copy will sell, or at what price.

    In Market, the search field takes a player, a title or a number. A word of a title (3 letters or more) shows every artwork whose title contains it; #12 shows every #12; S3 #12 shows that one. Below the filters, For sale, All and Sold out choose what you see: artworks with a copy on sale, every artwork (the default), or those whose every copy is owned, with none for sale. Size, Rarity (one rarity at a time) and Following narrow the list; Trending, Best sellers, Most liked, Top artists, Newest, Lowest price and Rarest sort it.

    Value and net worth

    What the numbers mean.

    How do I read a card?

    S3 #224

    Hot air balloons·Bram

    Rare26 of 47 left

    29

    Example.

    From top to bottom:

    1. S3 #2: the creation number, here the 2nd artwork published in size 3. Numbering restarts at 1 for each size, from S1 to S7: Mini, Small, Standard, Medium, Large, X-Large, Monumental. Portrait and landscape share the same numbers. On the right, its likes: tap the heart to like it.
    2. The title, then the artist.
    3. The rarity, from Rare up, in a purple that deepens with rarity (Unique is almost black), then 26 of 47 left: the copies still in the artist's shop, out of an edition of 47. Once the shop has sold them all: All 47 owned. An edition of one copy shows Unique alone. Common has no badge.
    4. The price: the Floor, the lowest price on offer. Sold out when every copy is owned and none is for sale; Yours when that lowest price is your own offer.

    Tap a card to open the artwork: you buy and sell from its page. In Owned, a card shows how many copies you have (×3) and worth 12 · paid 8 (what one copy counts in your net worth, then what you paid), or your price and On sale when you're selling some; in Created, 21 of 47 sold and your shop price with In shop, or Approved and Sell for an approved artwork not on sale yet.

    In Owned and Created, the gallery button next to Sort shows your artworks without their cards, as if hung on a wall, in nearly the same order. Tap it again to get the cards back.

    What do Last, Value, Floor and Sold mean?

    The four numbers on an artwork's page:

    • Last: the last price paid. A single sale can move it.
    • Value: the middle price paid by the artwork's last 100 different collectors, each at the last price they paid. It shows from 5 collectors; before that, it shows a dash. See Net worth.
    • Floor: the lowest price on offer right now, from the artist's shop or a collector. It is what Buy costs, unless that offer is yours: you never buy from yourself, so Buy takes the next one, or the page shows Only yours for sale. When nothing is on sale: Not for sale.
    • Sold: copies in circulation out of the edition, like 21 / 47, or Unique.

    Below them, 4 for resale counts the copies that collectors have on sale; Shop closed means the artist's shop no longer sells.

    What is my net worth?

    Your Phicoins plus your copies. A copy counts what you paid for it, the price it sold for in the shop, or its Value, whichever is lowest. Once its artwork has 20 collectors, it counts its Value.

    The Value is the middle price paid by the artwork's last 100 different collectors, each at the last price they paid (from the shop or a resale, verified phones only, never the artist). It shows from 5 collectors; before that, it shows a dash.

    Without the limit above, two accomplices could resell a copy to each other at a very high price and both look richer.

    An artist's unsold copies count for nothing. While the team reviews an artwork hidden after reports, your copies stay in Owned (In review) and count what you paid, which is what you get back if it is removed. Ranks are refreshed every 10 minutes; your profile is always up to date.

    How do likes and Trending work?

    Tap the heart on an artwork's card or page to like it, and again to remove your like. You need a verified phone. Everyone sees how many likes an artwork has, never who liked it. Your likes are in Collection → Liked; in Market, Most liked shows the most liked first.

    Trending, the Market's default order, is updated every 5 minutes. It counts the different players with a verified phone who bought or liked an artwork in the last 7 days, gives a small edition its chance when nearly as many people buy it in a week as it has copies, follows the prices paid by different collectors, and lifts artworks during their first week. A burst of likes is not enough on its own. Repeated sales between the same players, the artist's own purchases and likes, and unverified or banned accounts don't count.

    Free Phicoins

    The Phicoins the game gives you.

    How do I get the welcome bonus?

    Verify your phone to get 100 Phicoins. Each number gets them only once.

    How does presence work?

    With a verified phone, you earn 1 Phicoin for every few minutes the app is on screen, up to a daily maximum. At launch: one every 30 minutes, up to 4 a day. In the background or closed, nothing counts, and time away is never made up. Time adds up from one session to the next, and the daily count restarts at midnight UTC. The app shows Free Phicoin in 12:34, 2 / 4 today, then Resets in 4h 20min once you reach the maximum.

    Every Monday, the daily maximum (1 to 10) and the minutes per Phicoin (12 to 30) can move by one step. A full day never takes more than 2 hours.

    How do friend codes work?

    Your code is in your Profile (Your code), and only you can see it: six characters, like K7P-2QX. Share it with Copy or Share. When a friend enters it (Profile → Enter a friend's code) and verifies their phone, you both get 10 Phicoins; yours arrives once your own phone is verified. Up to 100 friends, so up to 1,000 Phicoins. You can enter only one code, once, and it can't be undone.

    Why the daily presence Phicoins change

    Every Phicoin given for free adds to the money in the game; every canvas bought and every sale destroys some. If more were given than destroyed, there would be more and more Phicoins for the same artworks: prices would climb and your Phicoins would buy less.

    So every Monday, the game counts the free Phicoins held by active players. Around 100 each, nothing changes. Clearly more, presence goes one step down; clearly fewer, one step up. Presence never goes below 1 Phicoin a day. Phicoins you buy never count.

    The rule and its numbers, week after week, are public: How Phicoins keep their value.

    When it changes, the app tells you once.

    Good to know

    Phicoins are the in-game currency. You earn them by playing or buy them in packs, the app's only purchases. They have no cash value and cannot be withdrawn.

    Account and phone

    Sign in with Apple or Google.

    How do I sign in?

    With your Apple or Google account, so there is no password to remember and Phixel never sees one. Your month and year of birth are asked once, when you sign up, to check that you are 13 or older. They are never shown, and only your age group is kept.

    Can I look around without an account?

    Yes. When the app offers to sign in, tap Not now. The Market, artworks and their sales, players' profiles and Ranks open without an account, and you can draw on a free canvas, kept on your phone. To publish, like, follow, buy or sell, the app asks you to sign in. Your drawing then goes to a blank Standard canvas in your account, like the free one every new account gets. If you have none left, the app asks whether to get a new one; Not now keeps the drawing on your phone.

    Can I change my nickname?

    No. You choose it once, and it is permanent. It signs your artworks and shows in the rankings: 3 to 16 letters without accents, digits or _. If a nickname breaks the rules, the team can replace it; you then choose a new one at your next sign-in, and it counts as a strike.

    Can I play on two devices?

    One at a time. Sign in on a new device and the old one is signed out: it shows Signed in on another device. Your nickname, Phicoins, drafts and collection follow you.

    How do I choose a profile photo?

    Tap your picture in Profile to choose one of your artworks, one you created or one you own, as your profile photo, or to go back to your initial. It fills a square: drag it to keep the part you like. It shows that way wherever your name appears with a picture. On another player's profile, tap their photo to see the whole artwork. If you sell your last copy, or the artwork is hidden or removed, your initial comes back. An artwork by a player you blocked can't be your photo: blocking the artist of your photo brings your initial back.

    How do I pin artworks to my showcase?

    Your Showcase is at the top of your profile: up to 6 artworks you made or own, hung on their own, with nothing around them. Turn on Pin to my showcase on an artwork's page, or in Profile, tap Choose artworks under Showcase (Edit once you have pinned one). The app arranges them for you, and every player who opens your profile sees them. An artwork leaves your showcase when you sell your last copy, or when it is hidden or removed. You can't pin an artwork you only liked, or one by a player you blocked; blocking an artist takes their artworks off your showcase.

    Which notifications will I get?

    Once you allow them, three settings, all on at first. Your artworks: the first sale of each artwork, an artwork approved after a wait, a new level, and a quiet summary once a day with your sales, likes and new followers (three at most a day, plus the summary). Follows and likes: a player you follow puts a new artwork or copies up for sale, or an artwork you like is for sale again (five at most a day). Friends, when a friend uses your code. They never say who liked your artworks or who followed you, only how many. The app offers notifications after your first Follow or Sell; change them at any time in Profile → Notifications. Sounds can be turned off in Profile, and your phone's silent mode is respected.

    How do I delete my account?

    In Profile, at the bottom: Delete account. It closes at once and is deleted for good after 30 days; sign in again before then to restore it. Everything is on the Delete account page.

    Why we ask for your number

    • What it is for

      It keeps fake accounts away, so rare editions and free Phicoins go to real players.

    • What needs it

      Liking, reporting, the welcome bonus, presence Phicoins and friend rewards. Your purchases count for artists' levels only once your phone is verified. Drawing, publishing, buying and collecting work without it.

    • What we keep

      Your number is never displayed or shared. Firebase sends the code by SMS; our server keeps only a fingerprint of the number, from which it cannot be recovered. A number verifies one account at a time and gives the welcome bonus only once.

    • Countries

      France (with Guadeloupe, French Guiana, Martinique, Réunion and Mayotte), the United States, Canada, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain and Switzerland for now. More countries will follow.

    • If you leave

      After a final deletion, your number can verify a new account, without a second welcome bonus. The number of a banned account can no longer be used.

    Rules and moderation

    What is refused, and how to appeal.

    Every artwork is checked before it goes on sale. Artworks that copy a protected character, logo or brand, or show violence, hate or sexual content, are refused.

    What are strikes?

    One each time the team removes an artwork, renames a title (it becomes Untitled) or imposes a new nickname. Reports alone never give one. 1st strike: a warning. 2nd: no publishing for 7 days. 3rd: the account is banned.

    What is not allowed?

    • Sexual, hateful, violent or harassing content, in an artwork, a title or a nickname.
    • Characters, logos or brands you don't own, even redrawn.
    • Copying someone else's artwork, even found online.
    • Cheating, automated tools, or several accounts used to manipulate sales, levels or rankings.
    • Selling Phicoins, copies or accounts for real money.

    The full rules are in the Terms of use.

    How do I report or block a player?

    Report: the flag on an artwork or a profile, with a reason (Offensive, Protected character, Plagiarism, Other). When enough players report the same artwork, it is checked again.

    Block: the on a profile. You no longer see that player's artworks, anywhere, not even as profile photos or in another player's showcase, and you stop following them. Their profile no longer shows you their showcase. Unblock from their profile; your Blocked list is in your Profile. Prices stay the same for everyone: if the cheapest copy belongs to a player you blocked, Buy still takes it.

    Can I appeal a decision?

    Yes, every decision, once, from the app: a person from the team looks at it again, and their decision is final. A person always decides a removal. In Collection → Created, an artwork hidden after reports shows Hidden after reports; a removed one shows Removed with Appeal. A banned player has 30 days to appeal, and the clock stops while the appeal is reviewed.

    What happens when an artwork is removed?

    Every sale of it is undone, as if it had never existed: buyers get back what they paid, sellers return what they received, and the artist returns all their earnings from it. A balance can then fall below 0. Spending stops until it is back above 0, and every Phicoin you receive pays the debt back first.

    Who decides, and what happens to your Phicoins

    An AI checks every artwork before it goes on sale; when in doubt, our team decides. After publication, enough reports from players with a verified phone send an artwork back for review, and a person always decides. You can appeal each decision once, from the app.

    What each decision changes for your artworks, your copies and your Phicoins.
    WhenYour artworks and copiesYour Phicoins
    Artwork refused before publishingThe draft comes back with the reason. You keep your canvas, and no edition is drawn.Nothing changes.
    Title renamedThe artwork stays on sale as Untitled.Nothing changes.
    Artwork removedIt disappears and every sale of it is undone.Buyers get back what they paid; sellers and the artist return what they received.
    Account bannedShop closed, listings removed. You have 30 days to appeal; the clock stops while your appeal is reviewed.Frozen, and given back if your appeal is accepted.
    Ban final (no appeal within 30 days, or appeal refused)The copies you own are put back on sale by the official Phixel account.Lost. Apple or Google can refund purchased Phicoins you did not spend.
    Account deletedClosed at once. Sign in again within 30 days to restore everything.Kept until then.
    Deletion final (after 30 days)The copies you own are put back on sale by the official Phixel account. Copies you sold stay with their owners.Lost.

    After a final deletion you can create a new account; it starts from zero. Your phone number can verify it again, without a second welcome bonus. The number of a banned account can no longer be used.

    Safe trades

    Your Phicoins are protected.

    Every price, share and copy is checked on our server, whatever the app sends. A trade goes through in full or not at all: the payment, the shares and the copy move together.

    • A ledger

      Every Phicoin movement is written once and never changed. Each balance is checked against it every hour and every day. There are no fractions of a Phicoin.

    • Fair buying

      You always get the cheapest copies, and never pay more per copy than the price you saw.

    • Verified purchases

      We check each Phicoin pack with Apple or Google before it is credited. A refunded pack is taken back in full, and the copies bought with it go back to their sellers while the buyer still holds them.

    • Staged sales

      Artists can't buy from their own shop, and each person counts once for an artist's level. A staged sale can move Last, but Value is the middle price of many different collectors, and a copy never counts for more than was paid for it until its artwork has 20 collectors.

    • Rarity is protected

      Deleting an account, or a final ban, never makes an edition rarer. The copies it owned are taken over by the official Phixel account and put back on sale at their Value (or at the price paid, while there is no Value). Phixel keeps nothing from these sales: the artist gets their 5% and the rest is destroyed.

    • Phicoins keep their value

      The game gives Phicoins away and destroys others; a public rule keeps the two in balance.

      • Free Phicoins are few

        100 to welcome you, once per phone number. Presence and friend rewards need a verified phone, and presence never gives more than 10 a day.

      • Every canvas and every sale destroys some

        Everything you pay for a blank canvas, and Phixel's share of every sale: 10% from an artist's shop, 5% on a resale.

      • A public rule, every Monday

        Presence can move one step to keep about 100 free Phicoins per active player (why it changes), and never goes below 1 Phicoin a day. Bought Phicoins never count.

      See the numbers, week by week

    Contact

    Write to us.

    Send your questions to contact@phixel.app. To delete your account, see Delete account.

    If a problem is still unresolved after you write to us, you can refer the dispute free of charge to our consumer mediator, CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, France: www.cm2c.net. Your written complaint must be less than one year old.